Cartoner Installed for Singporean Snack Brand Tong Garden
The Singaporean renowned food and snack brand – Tong Garden – looks to implement packaging equipment for its co-manufacturing and co-packaging site in China.
The project was completed to install a cartoner machine for adhesive application to pack biscuit sticks into glue end cartoners, speed configured at 70 cartons per minute.
Testimonial from the Regional Brand of Food and Snacks
Tong Garden is a Singaporean brand and a recognized regional leading brand in Asia with an international presence in Thailand, Malaysia, and Hong Kong. The task involved in this project was to implement packaging automation to load into glue-end cartons chocolate-coated biscuit sticks already packed in bags.
The project was handled by ÉLITER Packaging Machinery and carried out on the basis of our traditional entry-level horizontal end-load cartoning machine, which is a basic model but has been welcomed with installations in many countries such as Asia Pacific, South America, and the Middle East.
“The installation with Tong Garden is just another testimonial in the Asia Pacific region of our traditional cartoner machine which is of low cost yet sufficient to offer efficient automation solutions, and does not fall behind of what customer expects.”, comments Zixin Yuan, Marketing Coordinator and Sales Support.
Video taken at our site for acceptance
Aftersales Technical Support that Makes Differences
With the ease of commuting between the client’s facility and our site now that this is a local project, service calls were made for three times: one for the initial setup and staff training, and two for after-sales technical support. All we know is that packaging machine is not just about set-up and maintenance is important all over their life cycle.
Make Sure your Staff Pay Full Attention
With this case, the two aftersales support calls were both done due to the misoperation by the operator and the wrong settings configured. While it is the manufacturer’s obligation to offer training for those people whole will be operating the packaging machine, the end-user must also make sure that their employees are ready and will pay full attention to the training. This will also help to reduce the downtime with their production waiting for technicians to be sent.
Video taken at client’s facility
Feel free to contact us for any questions and request about packaging and cartoning automation solutions for all ranges of food and snacks products.
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