Frequently Asked Questions
All information to help you know ELITER Packaging Machinery better.
FAQ
Asking your supplier bunches of questions is a critical part and beginning of your purchase and then the partnership. From here you will find everything you may want to ask us.Contact details of the company
ELITER Packaging MachineryNo.1088 Jingye Rd, Economic Development Zone
325200 Ruian of Wenzhou, Zhejiang China
+86 (0)577 139 588 12103
+86 (0)577 6168 2128
info@eliter-packaging.com
Contact data of the company owner
Zhiwei BaoNo.1088 Jingye Rd, Economic Development Zone
325200 Ruian of Wenzhou, Zhejiang China
+86 (0)577 139 588 12103
+86 (0)577 6168 2128
info@eliter-packaging.com
We are a family-owned business in the field of packaging automation and packaging machinery. With our facility located in Ruian of Wenzhou, Zhejiang, our category covers cartoner, overwrapping machine and wrap-around sleever.
The company was founded in 2013 yet with our trajectory traced back earlier to 2000s, our packaging machines have reached clients in all over the world.
At ELITER Packaging Machinery, with our code of conduct and philosofy of integrity, what we can ensure you is that all what we supply are originally manufactured by ourselves. We do not engage in anything of resourcing and reselling.
- Cartoner machines:We have at your disposal our conventional model of intermittent motion horizontal end-load cartoner and our latest model of continuous motion Crescendo Cartoner. We have got proven exprience in terms of cartoning automation for special carton styles and shapes.
- Overwrapping machines:Our turret overwrapping machines are recognized as the best-in-class options on the market thanks to our patented technolgy. Our references and successfuly installations with renowned clients in the sector of consumer packaged goods, tobacco and pharmaceuticals stand for our excellence in quality and performance when it comes to overwrapping machines.
- Wraparound sleever:our next-generation mindset leads us to the development of advanced and cutting-edge packaging machines and the result is the ESTRENA Wrap-Around Sleever. This model is a milestone that marks a new stage of our business to supply high-end packaging automation solutions to be counterpart to
Apart from above-mentioned, we supply as well ancillary equipment and devices including material handling systems, conveyor systems, customized system for grouping and infeed, etc., however, they are not sold seperately and are only available for a specific project.
- The products to be applied
- Details of the packaging, size, shape, and better with a picture or layout.
- Specify the speed you would like to reach
- Specify how would you like to feed the products: manually or automatically, off-line or in-line.
- Provide information on the upstream and downstream machinery, should we have to synchronize with your existing equipment
- Anything you may check with us.
- Sending technicians from our company: Sending our own people to your site is one of the choices. The cost is in accordance to the year's service fee and technical rate.
- Sending technicians from our service network: Depending on your location, we can organize and dispatch people from our partner among the service network who is near to your country. The cost is at request.
You should travel by air to Pudong International Airport and then take China Railway from Hongqiao Station to Ruian Station, where we will pick you up.
All offers and orders are accepted under these terms and conditions, which prevail and exclude any term or condition stipulated by Buyer either in the order or in any other negotiation or in the course of the relationship that has been established between Buyer and Seller. Any modification of these terms will be considered invalid, except by prior written agreement between both parties. Any documentation of the buyer that has been signed by the Seller will not imply the modification of any of these conditions.
The Buyer guarantees to ÉLITER PACKAGING MACHINERY that it is a Company with knowledge and experience in the handling of machinery similar to the one sold and that it will use it correctly for the use for which it is intended.
ÉLITER PACKAGING MACHINERY guarantees that the manufactured machine is in perfect working condition, and the materials are guaranteed for a period of 12 months from the delivery of the machine, or failing those 2,000 working hours.
This warranty will be valid from the moment the machine has been installed, according to the installation, maintenance and operation recommendations of ÉLITER PACKAGING MACHINERY.
This warranty will come into effect when the equipment has been properly installed in accordance with ÉLITER PACKAGING MACHINERY 's installation recommendations and as long as it is intended for the use for which it has been designed.
The warranty is limited to repairs or replacements of any original part or component, excluding electrical components, printed circuit boards and parts or parts worn or broken by normal use of the machine.
The buyer must record any written claim for any damaged part within the warranty period and obtain authorization from ÉLITER PACKAGING MACHINERY.
The warranty is limited to defective original parts, which must be sent to ÉLITER PACKAGING MACHINERY postage paid, for inspection, excluding labor.
ÉLITER PACKAGING MACHINERY will send the repaired or replaced parts to the buyer postage due.
The cost of disassembly and/or installation of the replaced or repaired parts covered by this warranty will be borne by the buyer.
With regard to materials, parts or components and accessories manufactured by third parties, ÉLITER PACKAGING MACHINERY will obtain from the manufacturer the maximum benefits offered by the manufacturers ' warranties.
Any claim occurring during the warranty period shall not entitle you to reduce or withhold any outstanding payments.
The Buyer shall ensure that the product reaches the machine under the following conditions:
* Flawless,
* Always packaged in the same way
* According to dimensions and characteristics specified in the contract
* Closed and packed perfectly
* No labeling defects, capping etc. and
* Aligned on a regular basis
Products that have any defects must be rejected on the customer's production line, before they reach the inlet conveyor of the machine.
Any product that does not meet these conditions could result in machine shutdowns or lower operating efficiency. ÉLITER PACKAGING MACHINERY will not be responsible for any damage or problem with the machine derived from not complying with these conditions.
All the data indicated in the section “Customer Requirements” are merely indicative and are subject to confirmation after receipt in ÉLITER PACKAGING MACHINERY of product samples and cardboard.
This proposal will therefore be confirmed upon receipt and inspection of the final product and carton samples.
Once the samples and pack designs are approved by ÉLITER PACKAGING MACHINERY and by the customer, no modification to the specifications will be accepted.
ÉLITER PACKAGING MACHINERY will not be responsible and cannot guarantee the proper functioning or efficiency of the machine if there is any subsequent deviation in the approved packs, both in the design and in the quality of the carton.
The customer must also provide all the information of the other machines integrated in the production line (height, speed, etc.).
The Buyer shall be responsible for all subsistence and travel expenses of its staff during the course of such training.
The cost of installation and start-up must in all cases be invoiced in addition to the cost of the machine supplied, and the buyer must pay the cost of the start-up and return journey by plane of the technician before the latter commences the journey.
At the buyer's request, ÉLITER PACKAGING MACHINERY can arrange for a technician to travel according to the current year's technical rate.
1 instruction manual will be delivered for the general operation, assembly, operation and maintenance of the supplied equipment, no later than 30 days after delivery of the machine.
All schematics, specifications, photographs (including video files) and any type of photographic support, electronic data and operating instructions used in the construction of the machine, are the property of ÉLITER PACKAGING MACHINERY.
ÉLITER PACKAGING MACHINERY has all copyrights, patents, and legal rights to protect the registered designs, in its drawings, diagrams, software, documents, and equipment. The drawings, specifications, documents, etc. attached to the estimates or supplied to the buyer are for the exclusive use of the latter. They may not be copied in whole or in part or provided to third parties without the written consent of ÉLITER PACKAGING MACHINERY.
Any software programs produced by ÉLITER PACKAGING MACHINERY will not be part of the sale, but buyer may be licensed to use such software (together with any modifications and updates provided by ÉLITER PACKAGING MACHINERY in its sole discretion). And if such software has been supplied with the machine, then it can only be used in connection with the machine.
In the above-mentioned examples of your rights, we take appropriate measures to protect your rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on our side, to state his own position and to challenge the decision.
If the Buyer cancels the order after the Seller has placed such order confirmed by the Buyer, the Seller is entitled to be compensated by the Buyer for all costs incurred by the Seller up to the time of notification of cancellation, and for any costs incurred by the Seller in engaging third parties. Any deposit paid by the Seller will be used to cover the cancellation costs.